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How to Automate Your ServiceNow Catalog Requests and Follow-Up Communications

Automating Catalog Form Submissions and Request Follow-ups with ServiceNow Flow Designer In today’s fast-paced business environment, organizations often need to balance operational efficiency with strategic growth. One powerful way to streamline operations is through automation. In this article, we’ll explore the benefits of automating catalog form submissions within ServiceNow and implementing automated request follow-ups to enhance IT service management (ITSM) workflows. At AppDev Consulting, we use ServiceNow’s Flow Designer to transform repetitive, manual tasks into seamless, automated processes that enhance service delivery and operational efficiency. Streamlining Catalog Form Submissions for ITSM Request Management ServiceNow’s Flow Designer allows organizations to automate the processing of catalog form submissions with minimal coding. When a user submits a catalog request—such as for IT equipment, software access, or support—a flow can be triggered to create or update service requests, assign tasks to the right teams, or apply necessary approvals automatically. This automation minimizes the need for manual handling, reduces errors, and ensures that requests are processed efficiently, improving the overall user experience and decreasing workload on IT teams. Automated Follow-Ups for Request Management Timely follow-up is essential in request management to ensure requests are completed quickly and communication with end-users remains consistent. Using Flow Designer, you can set up automated follow-ups for requests based on specific triggers, such as the time elapsed since the last update or the status of the request. This helps ensure that requests are actively managed and users receive updates at every stage of the process. Flow Designer can even connect to email systems like Outlook to send notifications directly, keeping everyone informed and accountable. Benefits of ServiceNow Automation in Request Management Automating catalog requests and follow-ups in ServiceNow offers several key advantages: Improved Efficiency: Automate routine catalog submissions and request follow-ups, freeing IT teams to focus on more complex tasks. Enhanced User Experience: Provide faster responses to requests and maintain consistent communication during request fulfillment. Scalability: Easily expand and adapt workflows as ITSM needs grow, without extensive custom development. At AppDev Consulting, we’ve helped numerous clients leverage ServiceNow’s Flow Designer to streamline ITSM workflows, making processes faster, more accurate, and scalable. If you're interested in learning more about how ServiceNow automation can transform your request management operations, reach out to us!